Refund Policy
This Refund Policy outlines the conditions under which refunds may be issued by ELM Agency.
- All payments made for services are subject to the terms agreed upon at the time of booking.
- Refund requests must be submitted in writing via email within the specified service timeframe.
- Refunds are applicable only if services are not delivered as agreed or canceled due to valid reasons.
- Once a service has been initiated or completed, refunds may not be applicable.
- Booking or appointment fees may be non-refundable unless stated otherwise.
- Approved refunds will be processed to the original payment method.
- Refund processing time may take 7–10 working days depending on the payment provider.
- ELM Agency reserves the right to decline refund requests that do not meet policy criteria.
- Any transaction or processing charges levied by payment gateways may be deducted from refunds.
- For refund-related queries, users can contact us at aegis.elm@gmail.com.
